Spurs on Service
The Steamboat-style friendliness is something we all hang our hat on. It’s what sets this community apart from our competition and is what keeps people coming back. It’s more than just great service and hospitality; it’s genuine caring and treating our visitors as our guests. The connection that we make with our customers is very special and valuable in today’s fast paced society. Coming to Steamboat Springs can be a step back in time to a more comfortable place, where your needs are recognized and satisfied, where you matter. It’s a place where you are greeted, welcomed and feel at home.
What is Spurs?Spurs on Service is a program for businesses with the intention of perpetuating our western, friendly culture. It is a multi-pronged program with rewards for employees and employers. Businesses can enroll to earn from 1 - 4 Spurs signifying the quality of service of their business. |
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Free Spurs on Service Hospitality Trainings
Give your staff an opportunity to brush up on their Steamboat IQ. Schedule your free, on-site training to cover the essential components for high service standards and will motivate your staff to be Steamboat friendly for our guests. Contact maren@steamboatchamber.com or (970) 875-7005.
See below for printable documents to make available to your employees.
Visitor Center Info
Service Standards
Fun Facts and History
What is your Spurs IQ
Important Services
Frequently Called Numbers
Winter Activities for Non-Skiers
Spurs on Service Tip Card
Business Service Certification Program
Businesses can enroll for a fee to earn from 1 – 4 Spurs signifying the quality of service of their business. The businesses that achieve four spurs are recognized in the Visitor’s Guide for guests to see. Each business also receives a P.O.S. plaque, use of logo for advertising, and recognition in Chamber publications and website.
How Do I Enroll?
The cost to participate in this program is $200 and includes two secret shopping services. Download the application form and review the point and scoring system. To enroll, email the form to maren@steamboatchamber.com, fax to (970) 285-3550, mail to P.O. Box 774408, Steamboat Springs, CO, or drop off at the Chamber (125 Anglers Drive).
Point System
Secret Shopping Ratings: 80 points possible
In-House Company Policies: 20 points possible
TOTAL: 100 points possible
Scoring System
4 Spurs = 80 - 100
3 Spurs = 60 - 79
2 Spurs = 40 - 59
1 Spur = 20 - 39
To achieve a minimum of 1 Spur you must have:
Clearly posted complaint/return/cancellation policy
Visitor comment mechanism in place
The following businesses achieved 4 Spurs in the Spurs on Service program.
4 Spur Recipients 2012
The Cabin
Hazie's
Holiday Inn Steamboat Springs
Hotel Bristol
The Laundry
Lil' House Coffee & Biscuits
Mazzola's Italian Restaurant
Moving Mountains Chalets
Old Town Hot Springs
Pioneer Ridge
Ragnar's
ResortQuest by Wyndham Vacation Rentals
Rex's American Grill & Bar
Ski Butlers Steamboat
Steamboat Snowmobile Tours
Yampa Valley Regional Airport
For more information, please contact Maren McCutchan, Events and Member Relations Manager, at (970) 875-7005.