Steamboat Spurs on Service Program

Click here to apply  

Why?
The Steamboat-style friendliness is something we all hang our hat on.  It’s what sets this community apart from our competition and is what keeps people coming back.  It’s more than just great service and hospitality; it’s genuine caring and treating our visitors as our guests.  The connection that we make with our customers is very special and valuable in today’s hectic-paced society that often creates isolation and fear. Coming to Steamboat Springs can be a step back in time to a safer, more comfortable place, where your needs are recognized and satisfied, where what you have to say is more important than what you are wearing, where you matter. It’s a place where you are greeted, welcomed and feel at home. 

Testimonial
“For 25 years excellent service has been critical to the success of ResortQuest Steamboat. Throughout Steamboat, every front desk agent, concierge, housekeeping, activity vendor, server, ski instructor etc. has the opportunity to make a positive impression on Steamboat visitors and therefore every member of this community is incremental in the success of all our local businesses.Now, more than ever, we believe this community wide training and recognition program is invaluable for instilling pride in our town and all that we stand for. We are committed to ensuring the success of the program.”

Katy Martin
Sales and Marketing Director
ResortQuest Steamboat

What?
Spurs on Service is a program for businesses with the intention of perpetuating our western, friendly culture.  It is a multi-pronged program with rewards for employees and employers.  The components are as follows:

• “Steamboat Culture” training – to include the Steamboat genuine friendliness, facts and history about the town, and information resources.  This training will be offered in general sessions, individual business appointments, and on DVD for self-training.

• Information Packets – A packet of resources to include the Steamboat Visitor’s Guide, maps, bus schedules, history facts, etc. will be included with training and delivered to all storefronts to be kept at the register(s) for all to use.

• Website resources – self training information and videos are available for businesses and their employees at  www.steamboatchamber.com

     Visitor Center Info
     Service Standards     
     Fun Facts and History
     What is your spurs IQ
     Important Services     
     Frequently Called Numbers
     Winter Activities for non-skiers     
     Spurs on Service Tip Card      

• Business Service Certification Program – Businesses can enroll for a fee to earn from 1 – 4 Spurs signifying the quality of service of their business.  This service qualification would be printed in the Visitor’s Guide in the free listings for guests to see, and each business would receive a P.O.S. plaque, use of logo for advertising, and recognition in Chamber publications and web site.  All businesses enrolling in program will receive one free copy of training DVD for in-house use.

How?
The cost to participate in this program is $150 annually. This fee covers the cost of two secret shopping experiences.   Businesses may opt for only one secret shopping experience for an annual fee of $75. 
 
To achieve a minimum of 1 Spur, all participating businesses must do the following:
• A percentage of employees must attend “Steamboat” training or other community customer service training
• Clearly posted complaint/return/cancellation policy
• Visitor comment mechanism in place
• In-house reward program for employees
• Secret shopping ratings

Point System:
• Secret Shopping Ratings: 100 points possible
• Customer Service Training (Chamber program): 25 points possible
• In-House Company Policies: 25 points possible
• TOTAL: 150 points possible

Each participating business will be awarded points based on the above listed specifications.  Scoring is as follows:
Scoring System:
4 Spurs= 131-150
3 Spurs=121-130
2 Spurs=111-120
1 Spur=100-110

Click here to read an article about the Spurs on Service Program!

The following businesses are currently enrolled in the Spurs on Service program:

4 Spur

ResortQuest Steamboat

Holiday Inn Steamboat

The Porches/Pinnacle Resort Management

Moving Mountains Chalets

Sheraton Steamboat Resort

Big House Burgers

Mazzola's Majestic Italian Diner

Steamboat Ski & Resort Corp.

Old Town Hot Springs

City of Steamboat Springs
Sevens Restaurant at The Sheraton Steamboat Resort
Steamboat/High Mountain Snowmobile Tours
Northstar Management/Chateau Chamonix
Hotel Bristol
Pioneer Ridge Management
Special Places of Steamboat
Mountain Resorts

3 Spur

Rex's American Grill & Bar
3 Saddles at The Sheraton
Yampa Valley Regional Airport

2 Spur

Starbucks Coffee Co

Not Yet Rated

Steamboat Grand Resort Hotel

*4 Spur rating – highest ranking

For more information, please contact Meagan Coates, Community Development Manager, at 970-875-7003.